Playon99 – Responsible Gaming and Player Protection Information Policy

GIT Operations N.V. is a Curacao company under registration number 148532 having its registered address at Heelsumstraat 51, Orionweg 5C.

This website offers Sportsbook and cricket services and is operated by GIT Operations N.V., under the licenses of Antillephone. Playon99, an operating brand under GIT Operations NV, is subject to monitoring, regulation, and inspection by a license issued by Antilephone.

Playon99 is committed to endorsing responsible wagering as well as promoting awareness of problem gaming and improving prevention, intervention, and treatment. Playon99’s Responsible Gaming Policy sets out its commitment to minimizing the negative effects of problem gaming and to promoting responsible gaming practices. We consider it our responsibility to you, our customers, to ensure that you will keep on enjoying your wagering experience on our site, remaining at the same time fully aware of the social and financial harms associated with problematic gaming. In order to help our customers in gaming responsibly, we ensure that all our staff receive responsible gaming awareness training, while we also provide the following information and features on our site.

Customer-driven loss limits;

Self-exclusion option by contacting Customer Service;
Links to SICAD, Gam Care, Gaming Therapy, and other organizations;
Self-protection and awareness information;
Information and tools to protect player’s accounts and prevent underage gaming.
Temporary Account Closure/ Self-exclusion

You may at Your discretion choose to restrict your access to your account and/or exclude Yourself from playing any Games on the Website, temporarily or permanently. To restrict Your access to the Games or Self-exclude You must visit the relevant section of your Account (Profile > Player Protection) or email Customer Support. Account blocking and Self-Exclusion requests take effect immediately. To revoke a restriction of your account, contact Customer Support. For your protection, revocation of such restrictions may take effect seven days after the receipt of your request, provided that the time that You have chosen has elapsed.

Maintaining control

Whilst the majority of our customers play within their means for some it can be more difficult. To maintain control of your gaming habits, we would like you to bear in mind the following points:

Gaming should be done in moderation and undertaken as a form of entertainment and not as a way of making a living;
Avoid chasing losses;
Keep track of the time and monitor the amount of money you spend;
If you need help, use the loss limits functionality to help you control the amount you can spend. These can be accessed from within the “Settings” panel, from the “Profile” menu, under “Account” or you can contact our Customer Support for help.

Should you need a break from gaming, Self-Exclusion can be set by contacting our Customer Support;

If you need to talk to someone about any concerns you may have with your gaming, please contact one of the organizations detailed below. In case you would like to monitor your account activity regarding any transactions (deposit/ withdrawals/ Sportsbook bets, cricket bets) please visit the relevant section of your account (History > Transactions). In the case that you notice that any of the transactions made at your account were not initiated by You, then you should immediately notify Customer Support through email and change your password. As part of the registration process, You will have to choose Your username and password for logging into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept secure. You must not disclose or share Your login details with anyone. Playon99 is not responsible for any abuse or misuse of  Your Playon99 Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party.

Do you think you have a problem?

If you are concerned that gaming has harmed your or someone else’s life, then the following questions may help you find out more about your gaming behavior and whether it is problematic or not.

Have you ever neglected your studies or work due to gaming?
Do you play to pass the time or out of boredom?
Do you play alone and for long periods?
Have others ever criticized your gaming?
Have you ever lost interest in family, friends, or hobbies due to gaming?
Has it ever happened to you to lie, borrow, or even steal money to cover gaming losses?
Has it ever happened to you to lie, borrow, or even steal money for gaming?
Are you reluctant to spend money allocated for gaming on other goals?

Do you play until you lose all your money?

After losing, do you feel the need to play as soon as possible to cover losses?
Are there times that gaming follows after arguments, frustrations or disappointments? Does gaming cause you depression or suicidal thoughts?
The more questions that you answer ‘yes’ to, the more likely it is that you are having gaming issues. To speak with someone who can give you professional advice and support, please contact one of the organizations detailed below:

Underage gaming

It is illegal for anyone under the age of 18 to open an account or to play on Playon99. Playon99 takes very serious measures in this direction. We carry out age verification checks on all customers who use payment methods that are available to those under 18. Αdditionally, we randomly perform age verification checks on customers using other payment methods.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.